TERMS & CONDITIONS

Privacy Policy

Last updated: 7 October 2026

PlanYourShadi ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and your rights in relation to your personal information when you visit our website, purchase our digital products or use our services.

1. Who We Are

PlanYourShadi is the business responsible for your personal information.

Business name: PlanYourShadi
Email: info@planyourshadi.com
Website: www.planyourshadi.com

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, PlanYourShadi is the data controller of the personal information we collect and process.

2. What Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information you provide when purchasing

When you purchase a digital product or service, we may collect:

  • Your name

  • Email address

  • Billing information

  • Payment information or payment-related details

  • Details of the product you purchased

  • Order information

  • Any information you provide when contacting us

We do not generally need information about your wedding guests or other individuals to process a purchase.

Information you provide when contacting us

If you contact us by email or through our website, we may collect your name, email address and any information you choose to include in your message.

Information you provide for bespoke services

If you purchase a bespoke spreadsheet or planning service, we may collect information you provide to us about your requirements.

This may include wedding planning information, preferences, project requirements and other information necessary to create your bespoke product.

Please only provide information that is necessary for us to provide the service.

Information collected automatically

When you visit our website, certain information may be collected automatically, depending on the website technology and analytics tools we use.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website

  • General website usage information

This information may be collected through cookies or similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Deliver your digital products

  • Provide access to your purchased planner or spreadsheet

  • Provide bespoke spreadsheet services

  • Respond to enquiries and customer support requests

  • Communicate with you about your purchase

  • Process payments

  • Maintain records of transactions

  • Improve our website, products and services

  • Understand how customers use our website

  • Detect and prevent fraud, misuse or unauthorised access

  • Comply with our legal and regulatory obligations

  • Protect our business and legal rights

We will only use your personal information where we have a lawful basis to do so.

4. Legal Basis for Processing Your Information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We may need to process your information to fulfil an order or provide a service you have purchased from us.

For example, we need your email address to deliver your digital wedding planner.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

For example, this may include improving our services, preventing fraud or maintaining website security.

Consent

Where required, we will ask for your consent before processing your information for certain purposes, such as optional marketing communications or certain non-essential cookies.

You can withdraw consent at any time.

5. Payment Information

Payments may be processed by third-party payment providers.

We do not generally store your full payment card details ourselves.

Your payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.

We may receive limited payment information, such as confirmation that a payment has been made, the transaction amount and information necessary to identify your order.

6. Digital Product Delivery

When you purchase a PlanYourShadi digital product, we use the information provided during checkout to fulfil your order.

Your email address may be used to send you:

  • Your order confirmation

  • Your digital product delivery email

  • A PDF containing access information or a link to your personal planning sheet

  • Important information relating to your purchase

  • Customer support communications where necessary

Please ensure that the email address you provide at checkout is correct.

7. Your Digital Wedding Planner

Our digital products may use third-party spreadsheet or cloud-based platforms.

Depending on the product you purchase, your planner may be hosted or accessed through a third-party platform.

Information entered into your personal planner may therefore be processed by that platform.

You should review the privacy policy and terms of the relevant third-party platform before entering personal information into your planner.

We recommend avoiding the entry of highly sensitive personal information unless it is necessary for your wedding planning.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors

  • Website hosting providers

  • Email and communication providers

  • Digital product delivery providers

  • Spreadsheet or cloud-storage providers

  • Website analytics providers

  • IT and technical service providers

  • Professional advisers

  • Legal or regulatory authorities where required

We only share information where there is a legitimate reason to do so and, where required, appropriate agreements and safeguards are in place.

9. International Data Transfers

Some of the third-party services we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include using an adequacy decision, appropriate contractual safeguards or another legally recognised transfer mechanism.

10. How Long We Keep Your Information

We only keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

  • Why we collected it

  • Whether you have an ongoing relationship with us

  • Legal, accounting or tax requirements

  • Whether we need the information to resolve a dispute

  • Our legitimate business requirements

When information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function, remember preferences and understand how visitors use the website.

We may use cookies for purposes such as:

  • Website functionality

  • Security

  • Remembering preferences

  • Understanding website traffic

  • Analytics

  • Marketing, where applicable

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where applicable, through our cookie consent tools.

Disabling certain cookies may affect how the website functions.

12. Marketing Communications

We may occasionally send marketing communications where we have a lawful basis to do so.

Where consent is required, we will only send marketing communications after you have provided the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may still send essential communications relating to purchases, orders, access to products or customer support.

13. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

14. Your Data Protection Rights

Under UK data protection law, you may have rights including:

Right to access

You can request a copy of the personal information we hold about you.

Right to correction

You can ask us to correct inaccurate or incomplete information.

Right to deletion

In certain circumstances, you can ask us to delete your personal information.

Right to restriction

In certain circumstances, you can ask us to restrict how we process your information.

Right to object

You may have the right to object to certain types of processing, including processing based on legitimate interests.

Right to data portability

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on your consent to process your information, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

15. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: info@planyourshadi.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before completing certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

16. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.

17. Children's Privacy

Our website and products are intended for adults and are not directed at children.

We do not knowingly collect personal information from children for the purpose of providing our products or services.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

PlanYourShadi
Email: info@planyourshadi.com
Website: www.planyourshadi.com